The Wound Clinic is committed to ensuring that your privacy is protected and The Wound Clinic will endeavour to use any information that you provide when using this website (thewoundclinic.co.uk) in accordance with this privacy policy.

This privacy policy explains what information we collect, how we protect any information you submit to us, and how we use it.

WHAT INFORMATION DO WE COLLECT?

Personal information is any information that relates to an individual. It does not include information where the identity of the individual has been fully and effectively removed (anonymous data).

We collect the following personal information about you:

Identification information, such as your name and email address.

Contact information, such as your email address, postal address, and phone number.

We also collect information about your computer and about your visits to and use of this website, including information about your browser, your IP address, your general location as determined from your IP address and provided by your browser, the site from which you come, and the links followed when leaving our site.

COOKIES

This information is also collected through cookies. Cookies are text files stored on your computer and are accessible only to the websites which create them.

Our website may from time to time use cookies and log files for statistical analysis, to understand user behaviour, to administer the site, to tailor the information presented to a user based on their preferences, and to improve user experience. Any information gathered by our use of cookies is compiled on an aggregate, anonymous basis.

Most web browsers automatically accept cookies; however, you may delete or disable cookies by following the instructions at https://www.allaboutcookies.org/manage-cookies/. Please note that you may not be able to take full advantage of our website if you disable cookies and this may impair your experience of the service.

Further information about cookies can be found on the Interactive Advertising Bureau’s website at www.allaboutcookies.org.

HOW WE COLLECT PERSONAL INFORMATION

Personal information may be collected from you in various ways, for example, when you:

  • Conduct activities on our website (for example, subscribe to our newsletters)

  • Browse our website

We may also collect personal information about you from third parties, including:

  • Where you have told a third party that you are happy for them to share your data with us

  • When someone who is with us has named you as a referee

  • From publicly available sources and/or from individuals working on our behalf, such as our Board, and from organisations that represent business development opportunities for potential partners

HOW WE MIGHT USE THIS INFORMATION

We use this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • To supply you with services purchased via the website

  • To contact you about an individual who has named you as a referee

  • For statistical purposes and analysis for management purposes in order to administer the website or improve our products and services

  • For internal record keeping and administrative purposes

  • To inform you about our events, services, or products, or other related information that we think would be of interest to you, including fundraising at The Wound Clinic

  • To communicate marketing messages, fundraising messages, newsletters, and details of our business which we think may be of interest to you by post, email, or similar technology (you can inform us at any time if you no longer require marketing communications)

From time to time, we may also use your information to contact you for market research purposes or to customise the website according to your interests.

We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you, including geo-demographic information and measures of affluence, when available from external sources.

This helps us understand the background of the people who support us and helps us to make appropriate requests for gifts to supporters who may be able and willing to give more than they already do.

We may also use your personal information to detect and reduce fraud and credit risk.

OUR LAWFUL BASES

We will only use personal information when the law allows us to do so (i.e., where we have a lawful basis).

Most commonly, we will use your personal information where:

  • It is necessary for our legitimate interests (or those of a third party), and your interests and fundamental rights do not override those interests

  • It is necessary for the performance of a contract with you

  • It is necessary to comply with a legal obligation (for example, reporting to HM Revenue and Customs)

In some circumstances, we may ask for your consent to use your personal information for a specific purpose.

We do not carry out any automated decision-making using personal information which produces legal effects or otherwise significantly affects individuals.

USE OF LINKS

Throughout our website, we provide links to other servers which may contain information of interest to our readers. We take no responsibility for, and exercise no control over, the organisations, views, or accuracy of the information contained on other servers.

USE OF TEXT AND IMAGES

If you would like to publish information that you find on our website, please send your request to admin@thewoundclinic.co.uk.

Where text or images are posted on our site with the permission of the original copyright holder, a copyright statement appears at the bottom of the page.

DISCLOSURE OF YOUR INFORMATION

We may disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets

  • If we or substantially all of our assets are acquired by a third party

  • If we are under a duty to disclose or share your personal data to comply with any legal obligation

  • To protect the rights, property, or safety of The Wound Clinic, our customers, or others

  • With organisations, contractors, or service providers acting on our behalf

  • With our professional advisers, including lawyers, accountants, auditors, or investigators

  • With your consent or as otherwise disclosed at the time of data collection

In the event of any of the above scenarios, we will endeavour to ensure that your rights and freedoms are adequately protected.

By submitting your information and subscribing to services on our site, you consent to such use and transfer.

HOW IS THE INFORMATION KEPT?

We ensure appropriate technical controls are in place to protect your personal details. Online forms are protected and routinely monitored.

We regularly review access to information to ensure it is only available to appropriately trained staff and contractors.

Where external companies are used to collect or process data on our behalf, we carry out checks and put contracts in place to protect your information.

INTERNATIONAL DATA TRANSFERS

Some of our suppliers may operate outside the United Kingdom. Where this is the case, we will take steps to ensure an adequate level of protection in accordance with UK data protection law, including reliance on appropriate safeguards such as the UK International Data Transfer Agreement.

YOUR RIGHTS

Under certain privacy laws, you have rights relating to your personal information, including the right to:

  • Request access to your personal information

  • Request rectification or erasure

  • Request restriction of processing

  • Object to processing in certain circumstances

  • Request data portability

  • Withdraw consent where previously given

To exercise these rights, contact us using the details below. Please note that some rights may not apply in certain circumstances.

You also have the right to lodge a complaint with the supervisory authority in your country of residence. In the UK, this is the Information Commissioner’s Office at www.ico.org.uk/concerns.

CHANGES TO OUR PRIVACY POLICY

We may update this privacy policy from time to time to reflect changes in regulation, legislation, or our practices.

This policy was last updated on 13 February 2023. Any changes will be posted on this page. Continued use of the service signifies your agreement to any such changes.

QUESTIONS ABOUT OUR POLICY

If you have any questions about this privacy policy, the practices of this site, or your dealings with this website, you can email us at admin@thewoundclinic.co.uk.